WhatsApp, SMS and AI voice for businesses in Zambia

WhatsApp Business API in Zambia

Most of your customers already message you on WhatsApp. With the API, your whole team answers from one inbox on your existing number, you send approved updates (receipts, reminders, offers) to customers who opted in, and a chatbot handles the questions you answer every day.

Meta prices every WhatsApp message by its category (marketing, utility, authentication or service) and the country of the person receiving it. Marichi Talks shows you that price before you send, takes it from a pay-as-you-go wallet, and gives every number 1,000 free service messages a month.

• Your own +260 number, connected through Meta's sign-up
• Prices shown in kwacha before every send
• Support from a real person, on WhatsApp and email

Bulk SMS from your own sender ID

SMS in Zambia goes out under your own approved sender ID, never a shared one. We prepare the application with your business documents (PACRA registration and TPIN), track the approval, and you send once it is approved: one-time codes, alerts, reminders and promotions, with a delivery report for every message.

Each sender ID is approved for a message type (transactional, promotional or OTP), so codes and alerts don't get held up behind marketing.

AI voice calls and RCS

An AI voice agent answers and places calls, looks up and updates your records during the call, and hands the caller to a person with a summary. RCS adds rich cards and buttons to the phone's own messages app, with SMS as the fallback.